My boyfriend and I stayed 1-week at Ocean Riviera Paradise and we booked the Privilege, Junior Suite with a King bed. We took a “golf cart” to our room and Fernando pointed out the buildings throughout the resort.įor. We were picked up by our butler, Fernando, who took us to our room. ![]() Once we got there, Patty, was very helpful and check-in was very smooth at this point. He then pointed us into the Privilege check-in room. 10 minutes later, he goes and tells me that we are Privilege guests and someone else will check us in. He was busy talking to another staff member and I assume, attempting to pull our information up in their system. We tried to ask the staff member there but he immediately asked for our passports and ignored us. Unfortunately, there was no signage to direct us to that room so we went to the regular check-in desk. I knew that being a Privilege guest meant that we would have our check-in completed in a separate room and not in the regular check-in desk. I think that having the Privilege package made our vacation more enjoyable.įair warning, this review is going to be a long one. ![]() Overall, we had a pretty good time, we thought that the food was great and the staff were helpful but sometimes inconsistent in their level of service.
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